Terms and Conditions

Membership in the Joy of Life Club is free and is available to individuals residing in countries that legally permit participation in frequent guest programs. Your participation in the Joy of Life Club indicates your acceptance of these terms and conditions as well as any changes or modifications made to them.
No purchase is necessary for Joy of Life Club membership.
Must be 18 years or older to participate.
Personal Profile is completed at www.joyoflifeclub.com, and registers you for membership that allows Joie de Vivre Hotels to service you according to your specific requests. Changes can be made to your password-protected profile online or by contacting the Joy of Life Club by e-mail or phone at (877) 568-2733 within the U.S. or (651) 905-2848 outside the U.S.
Personal Preference: Whenever possible, personal preferences as indicated in the member's online profile will be met, based on availability.
Welcome Indulgence: Whenever possible, members are greeted with a welcome indulgence during their stay. Joie de Vivre Hotels retains the right to change or discontinue offering a welcome indulgence at any time.
Neither accounts nor program points may be shared or combined. Corporations, groups or associations cannot enroll.
Only the member paying for the bill may accumulate points.
A member whose individual hotel bill is billed directly to a company and the member is responsible for authorization for settlement at checkout is eligible for points. However, group master-billing arrangements where charges for multiple rooms are placed on one hotel bill to a company or common address or settled at checkout by one individual are not eligible.
Members may receive points for a maximum of three (3) rooms per qualifying stay, if all eligible charges for all 3 rooms appear on the member's folio and the member has occupied one of those rooms.
Members may receive points for a maximum of three (3) individuals per visit at spas, if all eligible charges for all three individuals appear on the member's folio and the member has received one of those services.
Eligible charges for which points will be rewarded and rewards redeemed may vary on a property-by-property basis.
Rewards are not replaceable if lost, stolen or otherwise destroyed. Joie de Vivre Hospitality and their program partners are not responsible for rewards lost in the mail.
Hotel stays and spa service reward certificates have a one-year expiration and cannot be redeemed for cash value. Expiration date or validity date of each reward will be printed on the reward certificate. Reward certificates cannot be redeemed for cash value.
All rewards are subject to availability.
Joie de Vivre Hotels is not responsible for points lost or redeemed due to fraudulent activity.
Points have no cash value and are non-transferable.
We cannot give credit (cash or points) for partially used reward certificates. You should only redeem points for amounts that cover the cost of your visit.
Points can only be accumulated and rewards redeemed at participating locations.
Points will be awarded for gift certificate/card purchases.
State laws prohibit accumulation of points from alcohol purchases.
Members cannot receive reward points for visits made prior to joining the program.
Failure to present Joy ID or Joy Pass at time of visit or reservation may delay or prevent point accumulation.
Joy points are not earned for no-show or reservations that are cancelled.
Other rates that do not earn Joy points are crew rates, employee rates, complimentary rates, Joy of Life Club reward certificate stays, and certain contracted rates.
Foreign and International travelers using vouchers for payment or traveling with a group are not eligible for points.
Points cannot be earned or accrued for complimentary or barter rooms, charges paid by wholesale tour operator packages or other voucher for certain discounted rates including, but not limited to rates or stays booked via discounted websites, Expedia.com, Hotels.com, Hoteldiscount.com, Travelocity.com or similar booking channels where the hotel brand is unknown at time of purchase i.e., Priceline.com, Hotwire.com.
Members are responsible for notifying Joy of Life Club Member Services at 877.568.2733 or on the website at www.joyoflifeclub.com if member information changes. Joie de Vivre Hotels, participating locations and program partners are not responsible for lost, delayed or undeliverable mail.
Suspected illegal, fraudulent or other unauthorized use of Joie de Vivre Hotels issued membership cards, vouchers, coupons and certificates or any other activity inconsistent with these Terms and Conditions shall result in termination of membership.
Joie de Vivre Hotels reserves the right to charge for membership card replacement.
Points may or may not be awarded for special promotions.
Points cannot be redeemed until credited to the member's account. Participating locations may take different periods to notify Joie de Vivre Hotels of points to be credited. Joie de Vivre Hotels and their program partners are not responsible for failure, delay or error by a participating location in notification of points to be credited.
Any applicable tax liabilities resulting from points awarded under the program are the responsibility of the member.
The program shall be run in accordance with these Terms and Conditions at all times. In the event of an error administering the program which is contrary to these Terms and Conditions, Joie de Vivre Hotels reserves the right to enforce these Terms and Conditions.
Membership will be suspended after two years of account inactivity. Former members are welcome to reactivate their membership by contacting the Joy of Life Club by e-mail or phone at (877) 568-2733 within the U.S. or (651) 905-2848 outside the U.S.
Joy of Life Club eNewsletter: Joy of Life Club members will receive a quarterly email newsletter that includes information and special news about Joie de Vivre Hotels. Members can opt-out of these messages at any time.
Special offers: Joie de Vivre Hotels will send Joy of Life Club members exclusive offers via email or mail, including special introductory announcements and offers for our newest hotels. Members can opt-out of these messages at any time.
Respecting your privacy is important for us. However, we may from time to time send you certain program information that may include, but is not limited to, marketing materials which will inform you of special offers and products we believe would be of interest to you. You will be given the opportunity to opt-out from receiving these materials. Please see our privacy policy for more details.
Joie de Vivre Hotels reserves the right to audit membership accounts at any time.
Joie de Vivre Hotels reserves the right to change the program rules, conditions, benefits, rewards, add unlimited number of blackout dates; or limit the number of rooms available for reward redemption at any or all locations at its sole discretion, with or without notice.
Joie de Vivre Hotels reserves the right to add or withdraw participating locations at any time.
Changes to these Terms and Conditions will be valid and notice of the termination or suspension of the program will be validly given when posted at www.joyoflifeclub.com.
Employees of Joie de Vivre Hospitality and Joie de Vivre Hotels are not eligible to participate in the Joy of Life Club except for specially designated employee programs.
Joie de Vivre Hotels make no warranties or representations, either expressed or implied, and expressly disclaim any and all liability (including consequential damages) with respect to type, quality or fitness of goods or services provided through the Joy of Life Club and program partners.
The Joy of Life Club is offered by Joie de Vivre Hotels, the core boutique brand of Joie de Vivre Hospitality.
Interpretation of these Terms and Conditions shall be at the sole discretion of Joie de Vivre Hotels.
Members must be 21 years of age or older to select an alcoholic beverage as a welcome indulgence. Joie de Vivre Hotels reserves the right to withhold a welcome indulgence at anytime and for any reason.
Members must be 21 years of age or older to select the following rewards: Martini and a Manicure in Los Angeles, Sonoma Cutrer Wine Club Membership, Private Martini Party, Chocolate and Wine Party, and VIP Weekend at Sonoma Cutrer Vineyards. Joie de Vivre Hospitality reserves the right to refuse delivery of these rewards at anytime and for any reason. Upon refusal of a reward, member may select another reward of equal value or receive a credit to their Joy of Life Club account equal to the value of the reward.
Guaranteed room availability with 72 hours notice at participating Joie de Vivre Hotels. In the event a specific hotel does not have availability, Joie de Vivre Hotels will locate the closest participating hotel (in terms of distance and hotel class) and the Joy of Life Club member will be offered accommodation there.
Early check-in (10am) and late check-out (2pm) is extended to all Joy Enthusiast and Joy Aficionado members upon availability.
Members are bound by these Terms and Conditions and by all applicable laws.